http://www.optimizingtheweb.com/in-your-business-we-trust/ Fri, 27 Jan 2012 19:34:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.optimizingtheweb.com/in-your-business-we-trust/#comment-351 Kathy Mon, 22 Jun 2009 02:50:29 +0000 http://www.optimizingtheweb.com/?p=711#comment-351 I think it is harder to regain trust of a lost client. When I look at my customer service issues where the client was dissatisfied, they were all instances where everything was out of my control. (I cannot make the post office deliver a package on time or without damage.) I try to tell myself that the customer may not remember the problem in a few months, but he/she will remember how I handled it. That's when I hope they come back. I think it is harder to regain trust of a lost client. When I look at my customer service issues where the client was dissatisfied, they were all instances where everything was out of my control. (I cannot make the post office deliver a package on time or without damage.) I try to tell myself that the customer may not remember the problem in a few months, but he/she will remember how I handled it. That’s when I hope they come back.

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